Frequently Asked Questions

I am so excited that you asked! At The Hair Alchemist, I am always welcoming new guests looking for blonding and dimensional colour services.

I know it's a little unconventional, but as a one-woman show, I just don't feel like I am able to take care of new or existing guests by phone to the standard at which I set for your salon experience at The Hair Alchemist. During business hours, I'm behind the chair, and I wouldn’t want to call and disturb you during your personal time outside of business hours. In order to better serve you, you have the ability to book all of your own appointments online 24/7 whether you are a new or existing guest. Beyond that, I’ve tried my best to cover the most common inquiries here in the FAQ. If you don’t see your question answered here, however, feel free to email me anytime.

Purchasing product will always be easiest and most convenient for you at your scheduled appointment, but I know how easy it can be to forget, or simply run out between appointments. To make restocking as easy as possible, I’ve set up an online store so you can make a purchase at anytime. Purchases made on the online store are for pick up only, and are not hooked up to a live inventory system as I am just a small business, meaning not everything may be in stock at all times. Once I see your order, I will collect the items you’ve purchased off the shelf and set them aside for you. I will then email you to confirm when everything is ready for pick up. If something is not in stock, I will let you know when everything will be available (usually within a few business days). I will then let you know what times I will be in that week, and you can come by at your convenience, let yourself in (I may be with a guest at that time and not know you’ve arrived), and take your awaiting order off of the front desk. If my hours do not work with when you’re available to come by, I can also leave your order with the front desk of Cloud Nine Spa, and you can come during their business hours if that suits you best.

My number one priority is you having hair that you absolutely love. In order to do that, there is a whole lot I need to know about your hair history, hair goals, lifestyle, and everything in between. If we were to cover it all just in person, we would be majorly extending the length of your appointment. By you filling in a Digital Consulltation Form, I get to make sure that you are booked for the correct service and for the correct length of time. Additionally, this provides me with all the nitty gritty background information so that when we are having our Beauty Lifestyle Consultation in person at your first appointment, I can dive way deeper with questions that will give me even more clarity about how to best achieve your goals in a way that is as efficient as possible.

I try my best to get back to all emails within 24 business hours Monday to Friday. If it's been longer than that, definitely check your spam folder because my emails do often end up there. If you check there and still no reply, please don't hesitate to reach out again as technology can be quite fickle. Regarding your Welcome Package -- once you book your first appointment, the page immediately following provides a link to the Digital Consultation Form. Immediately after submitting it, the link to your Welcome Package is shared with you, and you do have the option to save it. In the event that something goes wrong, or you misplace it, you can access the Welcome Package here.